Our principles
We care to understand
We genuinely care for our customers. We seek to deeply understand the needs and challenges of our community. Our commitment to empathy, active listening, and genuine care about our customers is at the forefront of everything we do.We embrace diversity, appreciate different viewpoints, and cultivate an inclusive and discreet environment that values every individual, wherever they are at and whatever journey they are on. Join us on our mission that fosters connection, builds trust, and promotes a culture of compassion, understanding and discretion.
We focus on better
We strive to better the pharmacy industry, to better the offering, to better the support, and to better the community.We are unwavering in our commitment to elevate every aspect of our offering, support, and engagement. Our passion to "focus on better" lies in providing truly personalised care, ensuring utmost convenience in every service we offer, and making sure that the sought-after products of our community are always within reach.Our ultimate goal is to cultivate unwavering trust, satisfaction, and loyalty, delivering an unparalleled level of care that betters the lives within our communities.
We are unified as one
We are one unit, one team, one store and one experience. We ensure that our service and our offering is consistent from store to store. We will aim to ensure that the Pharmasal purpose and principles live throughout and are experienced by every individual who walks through our doors, which ever door it may be.We work together as a cohesive entity, sharing a common purpose, values, and consistent customer experience. We will showcase our collaboration from store to store, a strong brand identity, and centralised support to ensure a unified approach across the entire chain.
Our history
Springs+ is operated by Pharmasal Limited, a member of the VJ Salomone Group.
Pharmasal Limited began operating in 2001 with the aim of establishing itself as a retail pharmacy chain. To date the company operates 7 pharmacies distributed around the island. Each pharmacy offers a wide spectrum of services and products ranging from pharmaceuticals and para-pharmaceuticals to nutritional products, personal and baby care, diagnostic services and others.
Pharmasal Limited began operating in 2001 with the aim of establishing itself as a retail pharmacy chain. To date the company operates 7 pharmacies distributed around the island. Each pharmacy offers a wide spectrum of services and products ranging from pharmaceuticals and para-pharmaceuticals to nutritional products, personal and baby care, diagnostic services and others.
Our Priorities
We ensure quality
Through rigid procedures in line with European standards, we ensure that the quality of our products and services is never compromised. We are proud to employ a strong complement of managing pharmacists, pharmacists, pharmacy technicians and fully trained sales assistants to cater for the daily management of the pharmacies and for the individual needs of all our customers and patients. By aiming to make a sustainable difference every day, we seek to ensure that our customers and patients are in control of their health.
Our patients are our first priority
All our pharmacies are enrolled in the Pharmacy Of Your Choice Scheme to serve our patients better. This strengthens our commitment to deliver a personalised, fast and efficient service to all our patients who entrust their medication needs to us. Each of our pharmacies has a strong satisfied patient base which is steadily increasing through continuous recruitment of new patients who choose us and entrust us with their needs.
Moreover, each pharmacy hosts a clinic that is attended by a number of established medical professionals including Family Doctors, specialists, Podiatrists and more. Supporting the operations of the pharmacies is a strong and dynamic team of professionals located at the Pharmasal head office in Marsa. Their work is vital to ensure the smooth running of all functions and to coordinate our commitment towards our patients and our customers who are our first priority.
Moreover, each pharmacy hosts a clinic that is attended by a number of established medical professionals including Family Doctors, specialists, Podiatrists and more. Supporting the operations of the pharmacies is a strong and dynamic team of professionals located at the Pharmasal head office in Marsa. Their work is vital to ensure the smooth running of all functions and to coordinate our commitment towards our patients and our customers who are our first priority.
